If you’re not absolutely delighted with your S&D Brands (Ever Skincare or Stella & Dot) purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 21 days (45 days on Ever Skincare purchases) and Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition. Sale items as marked, Gift Cards, Display Items, Business Supplies, personalized engravables, monthly Style For a Steal items, and any markdowns are Final Sale and cannot be returned or exchanged.
Contact your S&D Ambassador to get your return started. Your Ambassador will provide you with a return shipping label to make it fast and easy. If you are unable to contact your Ambassador, please contact our Delight Center and a Delight Associate will be happy to assist you!
Please keep in mind when returning or exchanging an item:
• Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
• Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange or replacement.
• Refunds: We are happy to provide you a cash refund within 21 days (45 days on Ever Skincare purchases), and Store Credit refund within 90 days. When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, a cash refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Ambassador with cash or check? If so, please contact your Ambassador as she will need to refund you directly.
• Return Shipping Fee: We offer free returns for 90 days. A free return shipping label is included to be used within 90 days from when the order was placed to help facilitate returns.
• Replacements will continue to be at no cost.Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Ambassador who can assist you. After 120 days, please contact the Delight Center for assistance.
• Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Ambassador with cash or check? If so, please contact your Ambassador as she will need to refund you directly.
• Reminder for Final Sale Items: All engraved pieces, monthly Style For a Steal items, gift cards and any markdowns are considered Final Sale and are not eligible for return or exchange.
Examples of manufacturer’s defect:
• Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors)
• Jump ring or chain link that is not closed properly
• Different from described lengths
To return your items to Stella & Dot, simply
1. Place your items to be returned with your packing slip in a box.
2. Affix your return shipping label to the outside of your box.
3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
At Stella & Dot, absolute delight is our No. 1 priority. We take pride in the quality of our products and want you to fall in love and stay in love with them. Our customer-friendly return policy – offering returns for 90 days – ensures our customers are always delighted with their purchases.
It’s Simple. If you purchased an item through a Ambassador or from our website, and you are not pleased with how the item has worn, simply give us a call and we'll make it right!
All our products may be returned for replacement due to a manufacturer's defect, with your original proof of purchase:
Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Ambassador who can assist you. After 120 days, please contact the Delight Center for assistance.
Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.
Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.
Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.
Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.
Start with your Ambassador. She can handle all your customer support needs and process most returns, replacements and exchanges online for you.
Within 1 business day of your Ambassador submitting your return request, she will email you an optional domestic shipping label to return your purchase to Stella & Dot. You can also find this label in your online account associated with your returned order.
If you don’t know your Ambassador, please contact the Stella & Dot Customer Support and we will be happy to assist you.
Your Ambassador can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 40% off credit can be refund to your original form of payment for 21 days or to Store Credit for 90 days.
Once a return is submitted, the system will email you a return shipping label. If you did not receive the label, be sure to check your spam or junk folders, or contact your Ambassador to request a copy. You can also reach out to the Delight Center via chat or email at www.stelladot.com/help.
As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.
Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.
If you paid your Ambassadors with cash or a check, your Ambassador will need to refund you directly.
Please contact the Stella & Dot Customer Support and we will be happy to help you. A Delight Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.
During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.
When purchasing items from an Ambassador’s Event with cash or check, please follow up directly with your Ambassador, unfortunately Stella & Dot Customer Support will not be able to assist you. When items are sold from an Ambassador Event, the Delight Guarantee may not apply and this policy will vary with individual Ambassadors.
Since all orders placed online are required to have a valid credit card, your Ambassador may have used their personal credit card to process the order. If you purchased an item with cash or check please contact your Ambassador to process the refund. The Ambassador will manually refund your purchase in your original form of payment of either cash or check.
At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
If your product is personalized, then it is non-returnable.
If your product is blank/non-personalized, then the current Customer Return Policy applies
Exceptions for Personalized/Engraved Products, please contact the Delight Center within 30 days of purchase and we will assist you through the replacement of your items if any of the following are true:
- If visual previewing is different than actual personalized product
- If what you see in catalog is different than what you see in-person
- If quality is bad or if there is a manufacturer’s defect
3 easy steps on how to process a return!
Contact your Ambassador!
Place items in a box with your packaging slip!
You will be refunded once we receive your product back at our warehouse!
Once your return has been received and processed at the Stella & Dot Distribution Center (may take 2-3 days), your payment will be refunded. We'll send you an email confirmation when your refund has been processed.
Helpful hint: don’t forget to ship your order back within 7 days. This return request will expire if it isn't received in 30 days.