If you’re not absolutely delighted with your purchase, we are happy to provide you a cash refund within 21 days and Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition. Sale items as marked and Gift Cards are Final Sale and cannot be returned or exchanged
Please keep in mind when returning or exchanging an item:
• Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange or replacement.
• Refunds: When you refund to Store Credit or original payment, we will also include initial outbound shipping up to one time. Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, a cash refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle.
• Return Shipping Fee: We offer free returns for 90 days. A free return shipping label is included to be used within 90 days from when the order was placed to help facilitate returns.
• Quality Replacements within 120 days may be returned at no additional charge.
• Reminder for Final Sale Items: All engraved pieces, monthly Style For a Steal items, gift cards and any markdowns are considered Final Sale and are not eligible for return or exchange.
Examples of manufacturer’s defect:
• Non-functional clasp
• Abnormal discolorations (beyond normal variations in natural stone colors)
• Jump ring or chain link that is not closed properly
• Different from described lengths
To return your items to Stella & Dot, simply
1. Place your items to be returned with your packing slip in a box.
2. Affix your return shipping label to the outside of your box.
3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
At Stella & Dot, absolute delight is our No. 1 priority. We take pride in the quality of our products and want you to fall in love and stay in love with them. Our customer-friendly return policy – offering returns for 90 days – ensures our customers are always delighted with their purchases.
It’s Simple. If you purchased an item from our website, and you are not pleased with how the item has worn, simply give us a call and we'll make it right!
All our products may be returned for replacement due to a manufacturer's defect, with your original proof of purchase:
Replacements within 120 days may be returned at no additional charge.
Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.
Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.
Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.
Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.
Go to https://returns.stelladot.com/#/ to start your return.
As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.
Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.
If you paid your Ambassadors with cash or a check, your Ambassador will need to refund you directly.
Please contact the Stella & Dot Customer Support and we will be happy to help you. A Delight Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.
During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.
At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.