Canada shipping & delivery

Our Shipping Promise:

In order to deliver on our promise of exceedingly personal service and ensure prompt delivery of your fabulous order, we will make every attempt to process and ship all in-stock items within one business day. However, we guarantee your order will be shipped within 2 business days of your order date and make every attempt to deliver your package within 3-5 business days after it ships from our warehouse.
During new product launches, introductions and holiday season, we guarantee to process and ship your order within 3 business days of your order date. Please note: orders with engravable items will add 1-2 business days to processing time -- and this is in addition to what is listed in the chart below.

When can I expect my package?

The ship method you select during checkout determines when you will receive your package. Once an order is placed, all in stock items will ship from our warehouse within 1-2 business days. During this "processing" time our warehouse is busy picking, packing and readying your order to be shipped by one of our fantastic Carriers. Once our Carrier picks up your order, they make every attempt to deliver it within 3-5 business days. Please note: orders with engravable items will add 1-2 business days to processing time -- and this is in addition to what is listed in the chart below.

Can you explain this again with a fantastic shipping chart?

Order Delivery Flow

Cut-off time 11 CST (Central Standard Time)

Service

Order Processing Time
in our Warehouse

Time from Shipping
until Delivery

Total time from processing until delivery time

Order Flow

Standard Shipping ***
(non-guaranteed)
1-2 Business Days 3-5 Business Days 4-7 Business Days
Expedited Shipping
Guaranteed
1-2 Business Days 1-3 Business Days 2-5 Business Days

What day can I expect my order to be shipped and delivered?

Cut-off time 11 CST (Central Standard Time)

Order Placed

Standard Shipping 4-7 Business Days (Non – Guaranteed)

Expedited Shipping 2-5 Business Days

Sunday* Tuesday (Following) Thursday
Monday* Wednesday (Following) Friday
Tuesday* Thursday (Following) Monday
Wednesday* Friday (Following) Tuesday
Thursday* Friday (Following) Wednesday
Friday* Monday (Following) Thursday
Saturday* Tuesday (Following) Friday

*Please note, days listed assume order is placed before 11am CST. If order is placed after 11am CST, please add one business day to above schedule.

What do I need to understand about processing time and how it impacts the delivery time of my order?

  • We guarantee to process all in stock items within 1-2 business days from your order date.
  • During new product launches, introductions and holiday season, we guarantee to process your order within 3 business days of your order date.
  • Orders placed before 11A.M. CST usually ship within 1 business day. If your order is placed after 11 AM CST, please allow for 1 additional business day for processing (excluding bank holidays.)
  • All orders submitted over the weekend will be processed the next business day, which is usually Monday.
  • While your order is processing, you may see the processing status in your Account. Once your order has been shipped, this status will update to shipped and you will receive a shipment confirmation email. 

What are my Shipping options for my Stella & Dot order?

  • Standard Shipping. Standard shipping is the most economical option for our customers. Most orders are delivered within 3-5 business days after it ships from the warehouse. Standard Shipping uses a mix of services and carriers, and is not a guaranteed service. Rural area delivery may take additional business days. Stella & Dot makes every attempt to deliver your items within the specified time; however, we are not responsible for any failure to deliver within that time.
  • Canada Deliveries Holiday Schedule

What is the cost to ship my order?

Non-Trunk Show, Trunk Show Orders shipping to the Customer and Web Orders

Product Order Total (SRP/$CA)

Standard Shipping 4-7 Business Days (Non – Guaranteed)

Expedited Shipping 2-5 Business Days

Flat Rate $7.95 $18.95

Trunk Show Orders shipping to the Hostess and Hostess Orders

Product Order Total (SRP/$CA)

Standard Shipping 4-7 Business Days (Non – Guaranteed)

Expedited Shipping 2-5 Business Days

Flat Rate $5.95 $18.95

Shipping Surcharges

SKU

Description

Heavy Weight Surcharge UC
(per unit)

MM690B2C Earring & Ring Box $5.50
MM673B2C Signature Charm Frame $5.00
MM674B2C Medium Signature Frame $5.00
MM675B2C Large Signature Frame $6.00
MM766B2C Double Bracelet Bar $6.00
MM672B2C Signature T Bar $5.50
Note: Heavy items (such as displays) are subject to a shipping surcharge. Please see chart below for a more in depth of our shipping surcharges.