FAQs On Returns
How do I return an item?
If you’re not absolutely delighted with your Stella & Dot purchase, you can return your item(s) for a refund or exchange within 90 days of purchase. We are happy to provide you a cash refund within 30 days and Store Credit within 90 days. Returns or exchanges are accepted on unworn items in resalable condition. Sale items, Display Items, Gift Cards, and personalized engravables are Final Sale and cannot be returned.
Contact your Stella & Dot Stylist to get your return started and receive a FREE pre-paid return shipping label.
Your Stylist will be happy to assist you with your return! She’ll provide you with a pre-paid return shipping label to make it fast and easy. If you are unable to contact your Stylist, please contact Stella & Dot Customer Support and a Delight Center and a Delight Associate would be happy to assist you!
Please keep in mind when returning or exchanging an item:
- Items must be returned in their original packaging and accompanied by an original proof of purchase. This could include your packing slip, a copy of your order confirmation email or a copy of your return confirmation email.
- Was your order missing an item or did your order contain the wrong item? If so, we ask that you notify us within 14 days from your order date. Items that break prior to wear or have any product defects must be reported within 14 days of receipt to be eligible for a refund, exchange or replacement.
- Refunds: We are happy to provide you a cash refund within 30 days and Store Credit refund within 90 days. When you refund to Store Credit, we’ll reward you with an additional $5.95 store credit incentive towards your next order. Initial outbound shipping will not be refunded.
- Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Stylist who can assist you. After 120 days, please contact the Delight Center for assistance.
- Timing of Refunds: Your refund will be processed upon receipt of your returned item at our Distribution Center. Once we process your return, your refund will be available 8-10 business days later depending on your issuing bank and/or billing cycle. Did you pay your Stylist with cash or check? If so, please contact your Stylist as she will need to refund you directly.
Examples of manufacturer’s defect:
- Non-functional clasp
- Abnormal discolorations (beyond normal variations in natural stone colors)
- Jump ring or chain link that is not closed properly
- Different from described lengths
To return your items to Stella & Dot, simply
- 1. Place your items to be returned with your packing slip in a box.
- 2. Affix your pre-paid return shipping label to the outside of your box.
- 3. Place the box in your mailbox, take it to the local Post Office or schedule a time with them to have it picked up from your doorstep.
What is your Delight Guarantee?
At Stella & Dot, absolute delight is our No. 1 priority. We take pride in the quality of our products and want you to fall in love and stay in love with them. Our customer-friendly return policy – offering free returns & exchanges for 90 days – ensures our customers are always delighted with their purchases.
It’s Simple. If you purchased an item through a Stylist or from our website, and you are not pleased with how the item has worn, simply give us a call and we'll make it right! All our products may be returned for replacement due to a manufacturer's defect, with your original proof of purchase:
Replacements within 120 days may be returned at no additional charge. To replace an item due to a manufacturer's defect, please contact your Stylist who can assist you. After 120 days, please contact the Delight Center for assistance. Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.
Please see our Product FAQ’s and Materials Questions for tips on how to keep your Stella & Dot items in top condition.
Can I return something purchased with a gift card?
Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.
Can I edit or update my order once I’ve submitted it?
Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.
My item is on back order. Can I cancel it?
Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact the Stella & Dot Customer Support to assist you with this.
How do I return a product?
Start with your Stylist. She can handle all your customer support needs and process most returns, replacements and exchanges online for you.
Within 1 business day of your Stylist submitting your return request, she will email you an optional pre-paid domestic shipping label to return your purchase to Stella & Dot. You can also find this label in your online account associated with your returned order.
If you don’t know your Stylist, please contact the Stella & Dot Customer Support and we will be happy to assist you.
How do I return a Style Reward item?
Your Stylist can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 50% off credit can be refund to your original form of payment for 30 days or to Store Credit for 90 days.
How do I package my return?
Simply apply the printed shipping label to the outside of your box. Items must be returned in the original packaging and accompanied with the original proof of purchase. The box in which the items were originally shipped can be reused if the size is still appropriate.
Where can I locate a return shipping label?
Start with your Stylist. After your Stylist processes your return, you will receive a pre-paid domestic return shipping label. You can also access your return shipping label when you receive your confirmation email once your return has been processed. In addition, you can find your label by logging into your Stella & Dot account and visiting Order History - Returns. You will see your printable pre-paid return shipping label under the associated return order number.
When will I receive my refund?
As soon as we receive your returned items at our Distribution Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Distribution Center once you drop it in the mail.
Once we process your return, you will see your refund payment after 30 business days depending on your issuing bank and/or billing cycle.
If you paid your Stylists with cash or a check, your Stylist will need to refund you directly.
How do I return a Stella & Dot gift I received?
Please contact the Stella & Dot Customer Support and we will be happy to help you. A Delight Associate can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.
During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.
I purchased an item from my Stylist’s Sample Sale or directly from her table at a Trunk Show. Can I return it?
When purchasing items from a Sample Sale or from a Stylist’s table at a Trunk Show with cash or check, please follow up directly with your Stylist, unfortunately Stella & Dot Customer Support will not be able to assist you. When Stylists sell items off of their table the Delight Guarantee may not apply and this policy will vary with individual Stylists.
I purchased my items with cash or check and would like to return my items. How do I get refunded?
Since all orders placed online are required to have a valid credit card, your Stylist may have used their personal credit card to process the order. If you purchased an item with cash or check please contact your Stylist to process the refund. The Stylist will manually refund your purchase in your original form of payment of either cash or check.
How to process a return
3 easy steps on how to process a return!
Place items in a box with your packaging slip!
You will be refunded once we receive your product back at our warehouse!
Once your return has been received and processed at the Stella & Dot Distribution Center (may take 2-3 days), your payment will be refunded. We'll send you an email confirmation when your refund has been processed.
Helpful hint: don’t forget to ship your order back within 7 days. This return request will expire if it isn't received in 30 days.
Do we offer price adjustments?
At this time we do not offer price adjustments. Sale prices will be as marked and no price adjustments will be made on previous purchases. All sale items are final sale.
Can I return, exchange, or replace my engravables?
No. Due to the custom personalization of each piece, we will not accept returns or exchanges on any items that have been personalized/engraved. If you’ve purchased an Engravable piece, but did not actually personalize the item (it was purchased blank/unengraved), then the standard return policy will apply.
The only exceptions to the no-returns policy are in the following circumstances:
- If the image on the Personalization Worksheet or item image in the Lounge is different from what you received
- If the font and/or letter selected during personalization are different from what you received. Please note, the Delight Team will validate upon your replacement request
- If there are quality issues (i.e. a manufacturer’s defect)
If you need to replace your Personalized/Engraved Products, please contact the Delight Center within 30 days of purchase and they will assist you with your replacement.
Any other questions? Please chat with us online, send us an email, contact your Stylist, or give us a call!