FAQs On Returns
What is your return policy?
- Enjoy free exchanges and returns! Return your item, no questions asked within 30 days of your original ship date.
- We are happy to refund you the original price paid of the item and associated tax to your original form of payment or Store Credit. Original shipping charges will not be refunded. If you choose to be refunded to Store Credit within 30 days, you will also receive a $5.95 shipping and handling incentive to apply to a future order. We will even provide you with a pre-paid return shipping label to make the process that much easier.
- After 30 days, but within 90 days of the original ship date, we are happy to assist you with any items that did not meet your expectations.
- Refunds to Store Credit are available for the original price paid and associated tax. Original shipping charges will not be refunded. Cash refunds are not available after 30 days. Replacements and Exchanges are available for 90 days. We will even provide you with a pre-paid return shipping label to make the process that much easier.
- Returns or exchanges are accepted on unworn items in resalable condition (excludes sale items, Trunk Show Specials, Display Items and Business Supplies, which are Final Sale). Items must be returned in the original packaging and accompanied with original proof of purchase. Items not in their original packaging are subject to a 15% restocking fee. Gift Cards and Final Sale items can not be returned.
Can I return something purchased with a gift card?
Yes. We’ll provide your refund in the form of Store Credit. You will just need to set up an account online and we’ll take care of the rest.
Can I edit or update my order once I’ve submitted it?
Unfortunately, once an order has been placed we are unable to update any of the order information or cancel it. This includes changing the ship to or bill to address, payment information or adding additional items to your order. Depending on the change you are looking to make, you may need to place a new order and return your initial order.
My item is on back order. Can I cancel it?
Yes. If your item is on back order and hasn't yet shipped, you can cancel your order for a full refund. Please contact customer service to assist you with this.
How do I return a product?
Start with your Stylist. She can easily process most returns, replacements and exchanges online for you.
Within 1 business day of your Stylist submitting your return request, she will email you an optional pre-paid domestic shipping label to return your purchase to Stella & Dot. You can also find this label in your online account associated with your returned order.
If you don’t know your Stylist, please contact Customer Care and we will be happy to assist you.
How do I return a Style Reward item?
Your Stylist can assist you in processing any returns for items purchased with Style Rewards. Any unworn items purchased with Style Rewards can be refunded for Store Credit for 90 days. Any unworn items purchased with your 50% off credit can be refund to your original form of payment for 30 days or to Store Credit for 90 days. Original shipping will not be refunded. You are welcome to use your 50% off Credit on a future order, however you will need to contact Customer Care for assistance with this.
How do I package my return?
Simply apply the shipping label emailed to you by your Stylist or our Customer Care team to the outside of your box. Items must be returned in the original packaging and accompanied with the original proof of purchase. The box in which the items were originally shipped can be reused if the size is still appropriate.
Where can I locate a return shipping label?
Start with your Stylist. After your Stylist processes your return, she will email you a pre-paid domestic return shipping label. In addition, you can find your label by logging into your Stella & Dot account and visiting Order History - Returns. You will see your printable pre-paid return shipping label under the associated return order number.
When will I receive my refund?
As soon as we receive your returned items at our Return Center, we will gladly process your refund. Please allow 5 business days for your return shipment to arrive at our Returns Center once you drop it in the mail.
Once we process your return, you will see your refund payment after 8-10 business days depending on your issuing bank and/or billing cycle.
If you paid your Stylists with cash or a check, your Stylist will need to refund you directly.
What is your Delight Guarantee?
It’s Simple. If you purchased an item through a Stylist or from our website, and you are not pleased with how the item has worn, simply give us a call and we'll make it right!
All our products may be returned for replacement due to a manufacturer's defect, with your original proof of purchase:
- Replacements within 90 days may be returned at no additional charge.
- After 90 days, you will be charged an $8 PER ITEM shipping & handling charge to process the replacement.
To replace an item due to a manufacturer's defect, please contact your Stylist who can assist you. After 90 days, please contact Stella & Dot Customer Care for assistance.
Lost items or items damaged due to normal wear and tear are not covered under our replacement policies.
How do I return a Stella & Dot gift I received?
Please contact our Customer Care team and we will be happy to help you. Customer Care can help you find the order number for the gift and will ask you for the name and/or email address of the gift giver. If the item is returned within 90 days of original purchase we are happy to process an exchange or issue you Store Credit towards a different item.
During the holiday season, any gift received may be returned until January 31st for exchange or refund to Store Credit regardless of original purchase date. If the original order number cannot be located, refunds will be based on the current value of the item. Gift recipients will just need to set up an account online and we’ll take care of the rest.
Any other questions? Please chat with us online, send us an email, contact your Stylist, or give us a call.