We want you to be happy. It's that simple. We love our customers and it shows in our customer-friendly policies. Need assistance? Our customer service team is standing by - via chat, phone or email.
returns & exchanges
30 day cash, 90 day credit
If by chance you are not completely
smitten with your purchases, you can
return unworn items (in resalable
condition; excluding final sale items).
Free return shipping within 90 days.
more details more details
We'll always make it right
- How do I return an item?
- What is your return Policy?
- Can I return something purchased with a gift card?
- Can I edit or update my order once I’ve submitted it?
- My item is on back order. Can I cancel it?
- How do I return a product?
- How do I return a Style Reward item?
- How do I package my return?
- Where can I locate a return shipping label?
- When will I receive my refund?
- How do I return a Stella & Dot gift I received?
- I purchased an item from my Stylist’s Sample Sale or directly from her table at a Trunk Show. Can I return it?
- I purchased my items with cash or check and would
like to return my items. How do I get refunded?
- How to process a return
- Do we offer price adjustments?
- Can I return, exchange, or replace my engravables?