“Personal Information” means information that alone or when in combination with other information may be used to readily identify, contact, or locate you, such as: name, address, email address, or phone number. We do not consider Personal Information to include information that has been anonymized so that it does not allow a third party to easily identify a specific individual.
The term “Stella & Dot,” “we,” and “us” includes Stella & Dot LLC and our affiliates and subsidiaries.
COLLECTION OF INFORMATION
We collect Personal Information when you:
- register to use the Service, place an order, or provide contact information to a Stylist;
- register as a Stylist or express interest in becoming a Stylist;
- use the Service; and
- communicate with us.
Customer Online Registration. To register as a customer on our Website, you may need to provide Personal Information, such as your name, email address, and password. You may also provide other optional information, such as your month and day of birth.
Stylist Registration. To register as a Stylist on our Service, you may need to provide Personal Information, such as your name, social security number, tax identification number, date of birth, email address, telephone number, postal address, and password. You may also provide other information, such as your photograph and information in your completed and digitally signed on-line Stylist Agreement. Upon the termination of the relationship between Stella & Dot and the Stylist, Stella & Dot will keep the Stylist’s Personal Information for lawful purposes only.
Expressing Interest in Becoming a Stylist. We collect any Personal Information included in requests to learn more about being a Stylist or hostess. Such information may be submitted to us through the Service or via email. You may also provide Personal Information directly to a Stella & Dot Stylist.
Using the Service. We collect information you post through the Service. For example, when customers sign up for a newsletter, post a photograph, or connect with a Stylist, the Service will collect the information customers or Stylists provide in such submissions, including any Personal Information.
Making Payments. When you make payments through the Service or complete a Customer Order Form, your financial account information, such as your credit card number, will be collected by our third-party payment processors. We do not collect or store such financial account information, but we may receive information from our payment processor about the payment, such as the date and time of payment.
Social Media Pages. We may collect information about you when you visit our social media pages or other features. The social media website provider may provide us with information, including Personal Information, such as your name, email address, and other information made available to us.
Customer Support. We may collect Personal Information through your communications with our customer-support team.
Cookies and Similar Technology
We and our third party service providers, such as advertising networks and analytics service providers, may collect anonymous information automatically through the use of “cookies” and similar technology. The service providers also may collect information about your online activities over time and on other websites or apps. Cookies are small pieces of information that are stored by your browser on your computer’s hard drive to collect information about your activities on our Website.
We use Personal Information to:
- facilitate and improve the Service and our services;
- communicate with you; and
- promote Stylists.
Internal and Service-Related Usage. Stella & Dot will use information, including Personal Information, for internal, administrative, and service-related purposes. We may use and retain any data we collect to provide and improve our services. For example, we use Personal Information submitted by customers to process and complete the customer’s order, including for shipping and billing purposes. We also use Personal Information submitted by Stylists to calculate and process commissions.
Communications. We use a customer’s name, mailing address, email address and telephone number for the following limited purposes:
- Sending emails for informational and operational purposes, such as account management or system maintenance;
- Monitoring and ensuring customer satisfaction, including troubleshooting problems and resolving disputes;
- Keeping you informed of new products and promotions at Stella & Dot; and
- Sending you Stella & Dot newsletters.
Promoting Stylists. Stella & Dot may, from time to time, publish a Stylist’s Personal Information (for example, name, photograph, sales results and achievements) to recognize the Stylist’s achievements and help motivate other Stylists. These promotions will not contain Personal Information about customers.
Aggregate Data. We may anonymize and aggregate data collected through the Service and use it for any purpose. For example, we may aggregate usage and transaction information to provide product recommendations to Website users.
We may share your information:
- with our third-party vendors and service providers;
- to refer you to a Stylist;
- to connect Stylists with other Stylists;
- to comply with legal obligations;
- to protect and defend our rights and property; and
- with your permission.
Connect Stylists. To facilitate communications among our network of Stylists, we may share Stylists’ contact information with other Stylists.
Referrals. As part of our service and to make sure customer needs are met, we may refer customers to a Stylist, such as when customers are not associated with a Stylist in our systems or when customers request to host a Trunk Show. We may share customer contact information with Stylists for these purposes.
Marketing. We do not rent, sell, or share Personal Information about you with other people or nonaffiliated companies for their direct marketing purposes, unless we have your permission. We may allow access to other data collected by the Service to enable the delivery of online advertising on the Service, or otherwise facilitate transmittal of information we think may be useful or relevant to you.
We may show you personalized advertisements on other websites after you visit our Website and our social media pages and websites.
You may be able to opt out of receiving personalized advertisements from advertisers or advertising networks who are members of the Network Advertising Initiative or who subscribe to the Digital Advertising Alliance’s Self-Regulatory Principles for Online Behavioral Advertising by visiting the opt-out sections on the websites of each of those organizations. Links to those sites are here:
Network Advertising Initiative: http://www.networkadvertising.org/choices/
Digital Advertising Alliance: http://www.aboutads.info/choices/
When you opt out of personalized advertising, you may continue to see online advertising from Stella & Dot on other websites.
As Required By Law and Similar Disclosures. We may access, preserve, and disclose collected information, if we believe doing so is required or appropriate to: comply with law enforcement requests and legal process, such as a court order or subpoena; respond to your requests; or protect your, our, or others’ rights, property, or safety.
Your Permission. We may also disclose your Personal Information with your permission.
We respect children’s privacy. We do not knowingly or intentionally collect or maintain Personal Information from children under age 13, and no part of the Service is directed to children under the age of 13. If you are under the age of 13, please do not submit any Personal Information to us. You should rely on a parent or guardian to assist you. If you learn that your child has provided us with Personal Information without your consent, you may alert us at firstname.lastname@example.org. If we learn that we have collected any Personal Information from children under 13, we will promptly take steps to delete such information and terminate the child’s account.
You acknowledge that Stella & Dot is located in the United States and, accordingly, your information may be transferred to, processed, and stored in the United States and that the U.S. government, courts or law enforcement agencies may be able to obtain disclosure of your information through lawful means in the U.S.
Please note that email is not encrypted and is not considered a secure means of transmitting credit card numbers or other sensitive information. Stella & Dot will NEVER ask for sensitive information via email.
By using the Service or providing Personal Information to us, you agree that we may communicate with you electronically regarding security, privacy, and administrative issues relating to your use of the Service. If we learn of a security system’s breach, we may attempt to notify you electronically by posting a notice on the Service or sending an email to you. You may have a legal right to receive this notice in writing. To receive free written notice of a security breach (or to withdraw your consent from receiving electronic notice), please notify us at email@example.com.
You may review, correct, or delete your Personal Information through the Service. If you have registered with us, you will be able to view and modify information contained in your personal profile. However, for security purposes, you must contact Stella & Dot directly to change your tax identification number or social security number. You may also contact us to remove any Personal Information from our database.
U.S.-EU SAFE HARBOR
Stella & Dot adheres to the seven privacy principles dictated by the Safe Harbor Framework as set forth by the U.S. Department of Commerce: Notice, Choice, Onward Transfer, Security, Data Integrity, Access and Enforcement. These principles may be found at: www.export.gov/safeharbor.
Privacy Inquiries by EU Citizens
Stella & Dot has further committed to refer unresolved complaints under the Safe Harbor Principles to an independent dispute resolution mechanism, the BBB EU Safe Harbor, operated by the Council of Better Business Bureaus. We ask that you contact us directly first. If you do not receive timely acknowledgement of your inquiry or complaint, or if your inquiry or complaint is not satisfactorily addressed by Stella & Dot, you may contact:
Council of Better Business Bureaus, Inc.
COMPLIANCE WITH CANADA’S ANTI-SPAM LEGISLATION (“CASL”)
You may be asked to provide your Personal Information to opt-in to receive emails about Stella & Dot’s products, promotions, special offers and company updates. This consent is sought by Stella & Dot LLC, 1111 Bayhill Drive, Suite 375, San Bruno, CA 94066. You can unsubscribe at any time from these commercial electronic messages by using the “unsubscribe link” located in the email, or by contacting us at firstname.lastname@example.org or by mail, Attn: Privacy Administrator, 1111 Bayhill Drive, Suite 375, San Bruno, CA 94066.
If you have questions about this Policy, please contact us at email@example.com or by mail, Attn: Privacy Administrator, 1111 Bayhill Drive, Suite 375, San Bruno, CA 94066.
Effective June 2014