- Where do you source your materials from?
- What materials do you use?
- What is your corporate social responsibility stance?
- How do you deliver couture design at great value?
- Where is the jewelry designed?
- Is your jewelry lead safe and nickel free?
- What do you do by hand?
- Are the ear wires hypo-allergenic, lead and nickel free?
- What is sterling silver?
- What is the best way to keep jewelry looking new?
- How can I clean tarnish?
- What is vermeil?
- What is Stella & Dot gold plate or gold tone?
Where do you source your materials from?
We travel the world to work directly with the finest stone cutters and component makers, sourcing our own goods to eliminate the markup of a middle man. We'd rather enable earnings for a woman. That way, we can invest in the quality and design of our collections and provide them at a lower price, creating amazing value for our customers.
What materials do you use?
We design using a mix of materials like semi-precious stones, resins, crystals, glass, 0.925 sterling silver, bronze, 18-24 karat gold vermeil, and hand-painted enamel. We simply choose the best quality materials to create the right look, weight, and price.
What is your corporate social responsibility stance?
Our design team works with high-end facilities around the world that also create items for the most exclusive designers. We only work with the best production partners that adhere to all fair labor practices. We believe a piece has to be beautiful inside and out. We'd never settle for less.
How do you deliver couture design at great value?
Our design team is comprised of the best talent in the industry, bringing decades of experience from the finest luxury brands like LVMH and Coach. We have a full in-house team of skilled and passionate designers, model makers, sample makers, and merchants to create our exclusive collections. We look at every component on every piece as a change to create an irresistible piece of art that makes you feel beautiful and unique. We are simply obsessive about the details. However, because we source our own products and work directly with the stone cutters and component makers, we are able to deliver couture design at a lower price.
Where is the jewelry designed?
Stella & Dot jewelry is designed exclusively in New York.
Is your jewelry lead and nickel safe?
Yes! Our entire collection, including our girls' jewelry, is tested for lead content at certified testing facilities and meets all rigorous standards required by law.
What do you do by hand?
Any stone setting and crystals are all hand set
All enamel is hand painted.
When there is knotting on a style, it is hand knotted.
Glass or semi precious stones with facets are hand cut and faceted.
If the glass or semi precious stone is smooth, it is hand cut and polished.
Beads on a necklace without knots are hand strung.
All braiding is hand braided.
All styles with any sort of wire wrapping, fringe, etc are hand finished or hand assembled.
Are the ear wires lead and nickel safe?
YES! The majority of our ear wires and posts are sterling silver or 14kt gold vermeil. Posts are either sterling silver or surgical steel.
What is sterling silver?
Silver jewelry looks bright and gorgeous when new. We use .925 sterling silver, the same quality as the finest jewelers in the world. This is pure silver mixed with copper to enhance strength and durability.
What is the best way to keep jewelry looking new?
3 QUICK RULES
Always last on, first off.
Seal and store in air-tight plastic baggie. (Never keep your jewelry in the bathroom - humidity is the enemy).
Keep it dry (never bathe or spray perfume on your jewelry).
How can I clean tarnish?
Ok, so you're the girl who forgets to take off her makeup before bedtime, not to mention your necklace and despite your love of the Stella & Dot, swims in your jewels. Come on, your charm necklace looks good with a bikini! Read jewelry polishing instructions carefully and use ones made for jewelry (3M makes less abrasive types). Some will provide protection from future tarnish. No toothpaste or baking soda - too abrasive!
What is vermeil?
It is a term that describes a coating of gold on sterling silver. Have you ever heard of gilded silver? That's vermeil. We use the process of electrolysis to attach 18-24kt gold to sterling silver. Electrolysis is also called electroplating or just "plating" for short. This process will stand up to normal wear. Gold-filled and vermeil products are a great, quality alternative to the much more expensive solid karat gold. Vermeil is a bit more delicate than gold-filled, but comparing them is a bit apples to oranges. Both are high in quality, but vermeil is often a bit more yellow in color due to the higher karat commonly used. Vermeil is a process used to turn charms and cast pieces into a gold tone since they can be made in silver and then dipped in gold.
What is Stella & Dot gold plate or gold tone?
Gold plating is the process used to achieve a gold finish on any base metal type other than sterling silver. Over time, gold plating may wear. This is normal wear and tear process and is not a result of a manufacturing defect.
Where are the handbags made?
Like our jewelry, we work with only the best designers and production partners in the industry. Our bags are made in the same factories as LVMH, Prada, and Coach.
What type of leather is used?
We use real premium leathers for our handbags including New Zealand lambskin known for its soft feel and premium quality. The lambskin used for our bags is entirely sorted by hand for consistency in texture, a technique used by top handbag makers. We also use two different embossed snakeskins and crinkle patent.
How do I care for my handbag?
We carry handbags in untreated leather and other materials, take good care of your handbag and it can last forever.
To take care of your leather handbag:
- Store your leather bag in its dust bag cover or use a natural fiber soft pillow cover. Never use a plastic bag.
- Keep your cosmetic products and pens in pouches inside the bag to avoid staining.
- Handle your bag with clean hands. Avoid handing your leather bag after applying beauty products, including hand creams.
- Clean your bag if it gets dirty by simply wiping it with a soft, damp cloth. For a deeper clean, apply a good quality leather protector spray to clean dry leather. This can keep the leather from drying out and cracking over time. It will also reduce the tendency of the leather to stain. Avoid using leather cleaner that contains oils to clean, as cleaning oils can trap moisture and dirt, staining the leather. Ink marks, grease and oil stains are unfortunately not removable and should be left alone.
- If the bag is stained, take it to a professional leather cleaner who will have the expertise to remove the stain.
To take care of all other handbags:
- For both the interior and exterior of the bags, use a soft damp cloth to wipe down any spills or stains.
- To make sure your bags stay in great condition, we do not recommend machine washing, dry cleaning or ironing any of our bags.
Is your hardware custom made?
Yes. We work directly with local, fine jewelry makers in New York to design our signature hardware, a practice unheard of in the handbag community. Incorporating premium elements, like curb chain and custom-made signature clover pulls, add to the superior quality and craftsmanship of our luxury bags.
How do you deliver couture leather quality and design at great value?
We work very hard with our suppliers to provide premium quality while maintaining value for our customers. Our premium leather collection uses the same high quality material as Kate Spade, Burberry, Prada, and Coach and their same production partners, but our collection is at least 20% less.
How have the handbags been tested?
We wanted to make sure that our handbags are perfect, so we tested and retested before we launched. We designed, revised, and repeated until absolutely everything was perfect with the final product. We have wear-tested the bags. We made sure the strap lengths were the right length for all our customers, the drop length was just right, and the internal organization pockets made sense. We are obsessed with the detail and quality.
Is the leather treated?
The handbags are not treated. They have very minimal finishes. This will allow the leather to age naturally and stay true to the quality of the leather.
How are the handbags unique?
We handpicked each piece of leather to have similar grain, texture, and bubble for the front and back. Each bag is unique with our signature hardware and custom made signature clover pulls. Each piece is very unique and one of a kind because we composed and sorted the leather by hand.